Tag Archive for 'Brussels'

What is Belgian Chocolate anyway? Pt.1

“Belgian Chocolate”, what is it anyway? I would like to start a few posts on this to many a magic and indulgent combination of words.
Sure our country has a bespoken heritage and history when it comes to chocolate, but why really is Belgian Style different from other countries? I think there are 2 things that need some explanation: what is that Belgian heritage about and what should the word ‘chocolate’ cover. Already the word “chocolates” leads to a lot of confusion.  Chocolates, chocolate, confections and pralines are really not the same, though in English I feel these subtle differences aren’t always put clear. But let’s keep that for later and focus on Belgium.

How Belgium became ‘Chocolatic’

The Spanish not only brought cacao beans from the Americas to our continent, but were also responsible for the spreading through all of their conquered regions too. The first traces of cocoa were found in Ghent in 1635 in the Baudeloo abbey, only many years after Belgium was annexed with the Spanish imperium.

The strange link between Belgium, a small country for way from the equatorial cacao belt, and chocolate is not one to be too proud of at first from a historical point of view. The Belgian chocolate industry took off during the mid 1880’s, when the grasping king Leopold II of Belgium colonized Congo, a territory eighty-six times bigger than Belgium itself.
With the blood spilling colonization and despite the warfare, Belgium entrepreneurship got itself an easy way in to Africa’s cocoa grounds and were able to maintain the cocoa importing connections. With a steady and stable import of raw cacao, local business had the opportunity to find creative and innovative ways to develop chocolate products and businesses.

From the beginning of its introduction in Belgium, chocolate was considered a perfect gift. Even before the colonization of Congo, a Belgian company Berwaerts, was the first one to sell chocolate as tablets, pastilles, and figurines since about1840. Also world famous Callebaut was founded in that era, in 1850 by Eugenius Callebaut as a brewery in Wieze, where the company still has its HQ. Other Belgian chocolate companies soon were created and chocolate lovers will recognize a few names amongst Meurisse, Callebaut, Neuhaus, Cote d’Or, Jaques, de Beukelaere, Victoria… all together with lots of small brands that have gone away.

With the 1958 World Expo in Brussels Côte D’Or tempted everyone’s taste buds through a big event, through which Belgium’s reputation in chocolate became even more known worldwide. Especially for the world fair, Cote d’Or launched a brand new product, “Dessert 58″. This was a praliné filled milk chocolate and it was a hit right from the start!

Before we further explore the worlds of “praliné”, chocolates and “pralines”, in a next post I will dive deeper in which contemporary brands are putting Belgium on the map, and how they do so.

Zaabär Chocolate and Facebook Marketing

The new Belgian brand Zaabär has not much ado with dark origin cacao, they mainly focus on flavoured bars, tempered chocolate with a variety of herbs and spices, very similar that other relatively new brand Newtree. However here’s a nice social marketing story worth a blog post for me.

Zaabär Chocolate

A while ago I got invited to join a Facebook group from Zaabär chocolates lovers. Not sure how they found me, but most likely they must have been searching on location and interest. Wich is already interesting by itself.

Accepting the invite I discovered Zaabär is a new Belgian chocolate brand, launching from a shop in Brussels. Clicking along brought they have created a profile for ZaaBär, and also group “Zaabär chocolates lovers“, and even a fan page. This brand was not just getting on board and creating merely presence, but it also gave the impression that they knew what they were after: “Zaabär is new on facebook and would like to communicate with you.
I was glad to discover this new brand, not only because of my addiction to chocolate – so they were spot on inviting me, but since I got to know the brand through a social network. Their recurrent activity on FaceBook kept getting my attention and soon I was wondering how far I could push this brand in reaching out to their people.

By inviting people to become fan, or friend with Zaabär on Facebook, the brand was continuously trying to enhance visibility and reach a.o. in the profile news feeds from people joining. After a couple of days when the fan groups started to get some base, I thought that in helping them to get this visibility the first members would deserve to be rewarded. So I posted a message on their wall asking to reward the Facebook members who are thriving their awareness by joining Zaabär. For instance by sending coupons or sample bars. In the end we got to know the brand, but it’s all about the product isn’t it?

Now that you’ve invited people to the “Zaabär chocolates lovers” group, why not send us a coupon or sample bar to really convince us why we should love Zaabar?

To my surprise (well, they had no choice …) they listened instantly to my suggestion, and posted an answer back on the wall:

You are completely right, Evert. Have a look on our events. We have created a special offer for our first Facebook movers. Be aware, first meeting tomorrow at 3.40pm to get 25€ free chocolates.

Isn’t this just wonderfull? Not only are they reaching out and listening to what people are asking. In their response they are clever enough to create the “Zaabär offer for first Facebook movers” event. Another Facebook tool allowing for another way to push trough the feeds. Spot on. This is how they are setting it up.

Saturday, at 3.40 pm, we offer 25€ of free chocolates bought at our Factory Shop. To get this offer, come exactly at 3.40 at our Factory Shop with three of your friends.

This offer is only aimed to our group members. Print the page of Facebook where you figure and give it to the shop seller or simply give you name.

Not sure if this isn’t too restricting but anyway that’s exactly what I did. Got down to Brussels, and discovered this brand and their bars in real life, collecting 25€ of free chocolate. And off course checked the secret of their potential success, with a very helpful and friendly shop manager showing me around – he even added me as a friend on Facebook, off course. He mentioned several people really reacted on their online Facebook announcement and came down to the store, a small step, but it was a first effective step! The Zaabär group now counts some 240 members and keeps updating its page with news, pictures and events, like the recent Zaabär Megastore opening.

As mentioned in the beginning of this post, Zaabär is offering sweets rather than chocolate, and that’s not really my cup of tea. But do check out Zaabär on Facebook, and share your comments on what you think or like about this.

(Note: I posted this story earlier on another blog, but re-edited it for Choqoa.com)